We ask that all new families read our policies before the first visit. This page contains descriptions of our appointment, insurance, medical and lab test policies. A complete description of our financial & office appointment policies can be accessed here.
Late Policy / Cancellation Policy
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If you are going to need to cancel or reschedule an appointment, please give us a minimum of 24 hours' notice. If you miss three (3) appointments with no effort to cancel or reschedule within 24 hours, you may be dismissed from the practice. Please arrive on time for your appointments. If you are more than ten (10) minutes late we will need to reschedule. If your child is sick, they will be seen as a "work in", as soon as possible, but we must keep scheduled time for our patients that arrive on time.
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Insurance
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Co-pays: We request that an insurance card is presented at each visit. All co-payments and past due balances are due at time of check-in unless previous arrangements have been made with a billing coordinator. We accept cash or credit cards.
Accepted Insurance
Blue cross Blue shield
Avmed
United Healthcare
Aetna
Golden Rule
Humana
UMR
Tri-Care Select
PHCS
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Medicaid
Staywell, Humana, Sunshine, UHC Community plan
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***Plans are subject to change. Please call the office to confirm.
Medical Records
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There is no charge for a single set of medical records. Any additional copies will cost $.75 per page. If you are leaving the practice, we suggest that you pick up the records. Milestones Pediatrics cannot be responsible for claims that the records have not reached the destination. To guarantee receipt of records, we advise our patient’s families to pick up the records themselves. At least 72 hours prior notice is needed.